MinaJewel Refund Policy
At MinaJewel, your satisfaction means everything to us. We take pride in providing beautiful, quality jewelry and want you to love every purchase. If for any reason you are not completely satisfied, we’re here to help.
Returns
* Returns are accepted within 14 days of delivery.
* Items must be:
* Unworn and unused
* In original packaging
* Free from damage, perfume, makeup, or alterations
Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:
* Earrings
* Customized or personalized jewelry
* Final sale or clearance items
* Gift cards
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging. We will gladly replace the item or offer a solution.
Refunds
Once your return is received and inspected:
* Approved refunds will be issued to your original payment method
* Please allow 5–10 business days for your bank or card provider to process the refund
Exchanges
We currently offer exchanges for damaged items or sizing issues when applicable and inventory is available.
Return Shipping
* Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
* Original shipping fees are non-refundable.
Contact Us
For return requests or questions, please contact us at:
support@minajewel.shop
Thank you for shopping with MinaJewel — where jewelry is more than just jewelry.
